Dish Infra Services Private Limited (“Dish Infra”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Vzy application (“Vzy”) across devices, including mobile (iOS, Android), web, and connected TV platforms (collectively, the “Service”).By using Vzy, you agree to the terms of this Privacy Policy.

1. Information We Collect

We follow a data minimisation approach and collect only the information necessary to provide our services.

a. Account Information (Mandatory)
• Mobile number
• Used as a unique identifier for login, authentication, and content entitlement across partner platform

b. Information Collected Automatically
Depending on your device and platform:
• Device type, operating system, and app version
• IP address and approximate location (for security and service optimisation)
• App usage data (such as content interactions and playback activity)
• Diagnostic data (including crashes and performance logs)

c. Optional Information (If You Choose to Provide)
• Feedback, ratings, or customer support queries

Important Clarifications
• We do not collect sensitive personal data unless explicitly required and disclosed
• On iOS devices, payment information is not collected by us; it is processed by Apple through In-App Purchases

2. How We Use Your Information

We process your information based on your consent and only for purpose to provide and improve the Services , including:
• Account creation and authentication
• Enabling secure access to content
• Managing subscriptions and entitlements across content partners
• Processing transactions through platform-approved payment systems
• Improving app performance and user experience
• Providing customer support and service-related communication
• Send you news, updates, promotions, product information and other marketing communications of Vzy through RCS, SMS or E -mail.
We do not use personal data for unrelated profiling or excessive tracking.

3. Why Login is Required

Vzy is an OTT aggregation platform that integrates multiple third-party content providers.
Login via mobile number is required to:
• Uniquely identify users across devices
• Enable content entitlement mapping with partner platforms, which is the standard method used by content providers for aggregator platforms
• Ensure secure and consistent content delivery
This requirement is essential for the core functionality of the Service.

4. Sharing of Information

We may share your information with content partners to enable content access and to service providers to for processing transactions or as per applicable law. We encourage users to review their respective policies. We do not sell or rent your personal information.

5. Payments

• On iOS devices, all purchases are processed through Apple’s In-App Purchase system
• We do not store sensitive payment information such as card or bank details

6. Data Retention

We retain your information:
• For as long as your account remains active
• As required for legal, regulatory, or operational purposes
Users may request deletion of their account and associated data.

7. Your Rights and Choices

You have the right to:
• Access and update your account information
• Request deletion of your data
• Opt out of non-essential communications
• To exercise your rights, you may contact us/Grievance Officer @ hello@vzy.one. We will respond to such requests in accordance with applicable law

8. Data Security

We implement reasonable security practices, including:
• Access controls and authentication safeguards
• Secure storage and transmission
• Periodic security reviews

9. Children’s Privacy

The Service is intended for users in accordance with applicable laws. Minors should use the Service only under the supervision of a parent or legal guardian..

10. Cookies and Similar Technologies

We use cookies and similar technologies (where applicable) for:
• Service functionality
• Performance monitorin
Users can manage their preferences through device or browser settings.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
Material updates will be communicated via the app or website.

12. Contact Us

For any questions or concerns:
📧 hello@vzy.one